Our shipping policy

We ensure timely delivery of medicines each and every time, a customer places an order on us. Even a customer can track the parcel from the point of dispatch to the point of delivery. In case any issue arises pertaining to the delivery of your medication, our staff sends an email notification within 24 hours. Thereafter, you’ll receive a new tracking number and the parcel will be delivered in a timely manner. We generate and issue the tracking number after your order is confirmed. A variety of shipping options are available for the customers and you can choose, depending on the urgency factor. Of course, different shipping options have different rates and you can check them on our website. We also share the estimated time that is applicable according to the business days. We begin probing the complaints of loss of consignment only after 10 days from the day of shipment.

Free shipping options

Although, we propose a free shipping option but some articles may not qualify for this. There is a minimum purchase bar for the free shipping option. Free shipping does not apply to backorders, reorders, oversized or heavy articles. If you have one or more ineligible articles, you may be asked to remove them from the cart in order to get the benefit of free shipping. Importantly, the shipping charges are eligible to change at any time.      

Shipment confirmation mail

When we finish the processing of your purchasing order and the shipping partner collects your medicines, we will send an automated confirmation email. As informed, the shipment partner does not process the orders on weekends i.e. Saturdays and Sundays. If you place an order after the cut off time on Friday, you may experience a delay in the shipment confirmation email.

Default shipping address

The default shipping address is that mentioned in your latest order. But you are permitted to change the address, if necessary. Just click the ‘change’ button, just beneath the default address, and enter the new address in the provided space. You are permitted to change your shipping address at any time. You can delete or modify the address, as you desire. Change of the shipping address has no effect on the placed order. Please note that we do not provide refund or reshipment, when you share incorrect or invalid address. Before processing the order, our company will verify and confirm the identity of the person, who has placed the order.